At DermelleCo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return process in accordance with the conditions below.

Returns: You may request a return within 30 days of delivery.

To be eligible for a return, the item must meet the following conditions:

• The item is unused and in its original condition
• The item is returned in its original packaging
• Proof of purchase (order confirmation or receipt) is provided

Non-returnable items:

• Gift cards
• Sale or clearance items
• Perishable goods

To initiate a return, please contact our support team at: support@dermelleco.com. Once your request is reviewed and approved, you will receive instructions for returning your item.

Refunds: After we receive and inspect the returned item, you will be notified of the approval status. If approved, refunds are processed within 7–10 business days and issued to your original payment method.

Delayed or Missing Refunds: If you have not received your refund yet: Check your bank or payment account Contact your payment provider, as processing times may vary If the issue continues, please contact our support team at: support@dermelleco.com

We typically respond within 24–48 hours.