Thank you for choosing DermelleCo. We are committed to delivering your order efficiently, safely, and with full transparency throughout the shipping process.

Order Processing: All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Timeframes: Estimated delivery time is 5–12 business days, depending on your destination and local carrier operations. In some cases, delays may occur due to customs clearance or courier service disruptions.

Shipping Rates: Shipping fees are calculated at checkout based on your delivery location and selected shipping method. We aim to keep shipping costs fair and accessible for all customers.

Order Tracking: Once your order is dispatched, a tracking number will be sent to your email. If you do not receive tracking details within 3 business days after order confirmation, please contact our support team.

International Shipping: We offer international shipping to select countries. Availability, delivery timeframes, and shipping fees will be shown at checkout before purchase.

Delivery Issues: If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will coordinate with the shipping carrier to investigate and assist in resolving the issue.

Need Help?
For any questions regarding your order, you may contact us at: support@dermelleco.com We typically respond within 24–48 hours..